Frequently Asked Questions

Does the incense burner come with incense?

No, the burner does not include incense. Incense cones are sold separately.

How long does the incense last?

Each incense cone lasts approximately 15–20 minutes, depending on airflow and usage.

What's your refund policy?


No refunds are available. Exchanges are accepted only if the item has a defect and must be reported on the same day of delivery. Please send us a clear photo on our Instagram page.